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Never Make a Critical Business Decision Without Asking Your Customers First
Running a business sounds simple enough: All you have to do is create value for customers in a unique and meaningful way that generates profit. To do that, you know you must first understand your...
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4 Top Mistakes That Kill Your Conversion Rates
Your landing page conversion rates are lower than you wanted them to be. What is killing your leads? Could it be poor design of the page or usability problems? Even if you are using the best and the...
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The Essential Guide to Monitoring Your Customer Service Channels
In this article, you’ll learn the four types of tools that will allow your team members to do their jobs and how to effectively scale up your customer support team in a fast-growing company. Every...
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4 Ways to Handle Clients When Your Workload is Overflowing
Clients are your business’s lifeline. But, if your plate is overflowing, you can’t neglect your work and expect to maintain the clients you do have. It’s easy to get overwhelmed. And sometimes, it’s...
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Time is Running Out! 10 Quick Tips to Prep your Business this Holiday Season
The fall brings along a lot of cheer in the air. It ends the summer woes and fills our world with pristine snow. The changing season rings in back-to-back festivals; the most wonderful time of the year...
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Avoid Losing Your Target’s Interest with These Three Tips on Elearning
Have you invested a lot of time and resources on the main ideas or projects in your company, and failed to achieve the expected results? It often starts at the most basic level, with recruiting and...
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How Large Companies Can Make Their Customers Feel Like They Matter
Sometimes giving feedback to a large, popular company can feel like a waste of time. Just one voice in a sea of millions yelling their opinions can’t make much difference, right? But even the largest...
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How to Use Automated Customer Service Without Losing Your Personal Touch
Automated customer service has a bad rep for a reason. Most consumers prefer speaking to a real person when they need help. Many brands are clueless and try to pass automated messages as if they were...
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10 Ways Early Stage Startups Can Rock Customer Service
Sales and marketing, product development, legal, financials … There are plenty of things to think about when your startup is in its infancy. So much so that one important element is often treated as an...
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A Look at the Most Powerful Application for Your Content
There are many different applications for content. In terms of digital marketing, you can use content to make people laugh, draw attention to a serious issue, or even persuade someone to make a...
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